Support Ticket Management System (STMS)

Support Ticket Management System
Support Ticket Management System

Project Information

  • Category: Enterprise Solutions
  • Status: In Development
  • Technology: .NET 6, SQL Server, Entity Framework, Angular 10
  • Project URL: Coming Soon

Project Overview

A support ticket management system planned to handle end-to-end customer/internal support workflows — ticket creation, assignment, status tracking, and resolution history. The backend will be built with .NET 6 and Entity Framework, with an Angular 10 front end for a responsive agent dashboard.

The system is intended to centralize support requests so teams can track SLAs, prioritize issues, and keep a clear audit trail of every ticket from open to close.

Planned Features

Ticket Lifecycle Tracking

Create, assign, prioritize and resolve tickets with full status history.

Role-based Access

Separate views and permissions for agents, supervisors and end users.

Notifications

Automatic alerts on ticket updates and SLA breaches.

Reporting Dashboard

Ticket volume, resolution time and agent performance reporting.